1 hour ticket response
We are specialized in delivering a fast and appropriate response to each support ticket submitted by a client. Our practiced customer care staff representatives will review your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average customer support ticket response time has proved to be twenty minutes.
A Top–Class Technical Support Service
Our help desk team representatives possess extensive experience in the shared hosting plans realm and are capable enough to supply a rapid answer to your problem. If, however, the case at hand is not within the competency of a support engineer, the trouble ticket will be sent to a programmer or administrator for further investigation.
An Intuitive Help Center Section
Integrated into the Site Control Panel is an easy–to–navigate Help Center section, which includes different sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and website management articles, check our how–to video tutorials or explore the F.A.Q. database.