• 1 hour ticket response
  • 1 hour ticket response

  • We are specialized in delivering a fast and appropriate response to each support ticket submitted by a client. Our practiced customer care staff representatives will review your question and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average customer support ticket response time has proved to be twenty minutes.

  • Top quality support service
  • A Top–Class Technical Support Service

  • Our help desk team representatives possess extensive experience in the shared hosting plans realm and are capable enough to supply a rapid answer to your problem. If, however, the case at hand is not within the competency of a support engineer, the trouble ticket will be sent to a programmer or administrator for further investigation.

  • Intuitive help center
  • An Intuitive Help Center Section

  • Integrated into the Site Control Panel is an easy–to–navigate Help Center section, which includes different sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and website management articles, check our how–to video tutorials or explore the F.A.Q. database.