Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour reaction warranty with all of our shared hosting plans packages, which means that each individual advice question you submit is going to be reacted to in only sixty minutes maximum. Our support staff members have been taught to immediately sort out any issue and to ensure that you get well timed guidance on any situation that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a crew of trained techs who’re ready to answer to your question quickly. It is easy to contact the technical support crew by starting a tech support ticket from your Site Control Panel or by sending us an email message. On working days, you can also contact us on the phone or take advantage of the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need support while working on your sites within the Control Panel, you are able to always simply click the Help button and see your problem in the selection of articles that will pop up. We have as well turned a lot of the content articles into educational videos. The list of instructional videos will come up if you pick the Videos press button available in each section.