Customer Support Channels
A 60–Minute Response Guarantee
We provide a 60 min response warranty for any support ticket or e–mail that you send to the client support staff. We’ll rapidly reply to all the typical enquiries and forward right away the issue to our sysadmins if any additional assistance is required. If you make use of the Optional Admin Services package, we’ll perform any of the included server management tasks at a time that has been discussed with you beforehand.
A First–Class Technical Support Service
Our client support staff will be at your disposal round–the–clock if you need help while working with the Site Control Panel or with any of the applications that we preinstall for you on the dedicated web hosting server. And if you need assistance with all the routine administration tasks on your dedicated hosting server, you can examine the Optional Admin Services package, that includes backup space, Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
We have provided the Site Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of all its features and functionalities. Moreover, we have created in–depth video tutorials that will further reveal to you how to perform a given task or troubleshoot a common problem. The how–to articles and the tutorial videos are easily accessible from every Site Control Panel section via the Videos and Help buttons in the top right corner.