There're lots of shared hosting companies out there, however the majority of them are resellers that have restricted resources, particularly when it comes to support. One way to distinguish them is the option to reach the company by phone. The level of support that you'll get via this method of communication varies depending on the provider - a few of them provide expert phone support, while others offer common and customer support only because some issues are more time-consuming and it would be a lot less difficult to be resolved with a ticket, especially if the situation has to be escalated. Nonetheless, it's good to find that you can always reach your website hosting provider since there're countless small problems that can be taken care of easily and in a very timely manner with a call, not mentioning that you are able to get more information for the services before you become a customer.
Phone Support in Shared Hosting
As we have live phone support 14 hrs daily, you can get in touch with us and consult with our customer support agents to get more info about any of the shared hosting plans that we supply and make sure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we have telephone numbers on three continents so you are able to call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you'll be able to phone us about general and billing matters, and even about some technical issues. If the trouble is strictly technical or it can take more time to analyze, you'll have to use our ticketing system, which will enable both you and our technical support crew to monitor the information given by either side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. In case you are unsure which plan will be appropriate for your websites, you want to find out more about a package's features or you'd like to have any other type of info about our solutions, you can call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. If you already own an account, you're able to contact us about general and sales matters, although we are often able to assist with a lot of tech issues as well. For strictly technical issues you will have to take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option when the issue needs extra time to be solved or it needs to be escalated to our system administrators.