One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it boost user experience?
Should you ever experience a problem with your site and be incapable of dealing with it on your own, ask the web hosting provider’s support staff to help you get the site back online. A swift resolution would be the best-case scenario, but many hosting companies answer within 24 hours or even more, all the more so if you are doing business with a reseller. Even if the problem can be quickly resolved, your site may not work satisfactorily or it may not be accessible at all for a lengthy time interval, so you may lose prospective customers since it is highly unlikely that anyone would be enthusiastic to return to a website that is inoperative. Speaking of which, you ought to make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed manner. If a software app update doesn’t go smoothly or you erase something accidentally, for instance, the site must be restored swiftly in order to avoid elongated inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting plans
come with a 1-hour reply guarantee, which implies that irrespective of what enquiry or predicament you might have, we’ll always be there to lend you a hand. In reality, it seldom takes more than 30 minutes to get an issue resolved or a query answered, and this is valid for both technical and pre-sales matters. Our technical support staff representatives are available 24-7, even on public holidays and weekends, which implies that you will obtain instant help at any time. We know precisely how invaluable time can be, so by the time we respond to your e-mail or support ticket, we’ll have investigated the issue and, if we haven’t discovered a solution, we’ll provide you with more details on what you have to do on your end – if the case requires it. With our support services, you can rest assured that there will be somebody to assist you instantaneously, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from our company, you can take full advantage of our super-fast support services. You’ll obtain a reply to any support ticket submitted from the web hosting Control Panel or email sent to our client and technical support staff in less than 1 hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes far less time to examine and rectify a problem. We’ll provide you with more details in case the solution involves something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be absolutely the same and considering the fact that our support team is on duty day and night, you’ll receive quick help for any billing, technical or general issue regardless of what time of day or night it is.