A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It's an efficient way to receive some info about the web hosting services or have some issue resolved as you're talking to a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the reduced possibility of errors any time you exchange data like usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't need to stay on the chat constantly - you're able to do another thing while the representative examines the issue in question. Also, you can be a part of a live chat room from any computer that is connected to the web, avoiding the phone charges that you'll have to pay in case you are calling to a different country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, we provide live chat support as well. You can contact us every single day, which includes weekends and holidays, and we can give you more information about the shared hosting plans
that we supply if you are not a customer yet, or about basic and billing questions in case you already have an account. Though for entirely technical issues you'll need to open a trouble ticket to the tech support team, as such issues need extra time to be taken care of, you can still contact us through our live chat for some tech info. To give you an example, we're able to help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you considerable amount of time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with our semi-dedicated hosting plans
, you are able to find the replies for any questions you may have or have various troubles taken care of right away. The chat service is online each and every day, so that you are able to talk to a representative even on holidays and weekends. In case you're not sure which package is better for your websites or if our advanced cloud hosting platform covers some system requirements, you can join our live chat before you purchase anything. If you are an existing customer, you're able to receive more information about account settings, billing issues and a variety of common tech problems you may encounter, for instance if you cannot set up an e-mail account in a client on your personal computer. The live chat can save you time and effort no matter where you are or when you get in touch with us.