Integrated Ticketing System
Discover more about the Integrated Ticketing Systems and their benefits and drawbacks. Discover what makes them different from other support channels.
In case you have ordered a web hosting plan and you’ve got some enquiries concerning a concrete function/feature, or if you have experienced some predicament and you need help, you should be able to get in touch with the respective client service staff. All web hosts deploy a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because of the fact that the best way to resolve an issue most often is to use a ticket. This method of communication makes the responses exchanged by both sides simple to follow and permits the customer support team members to escalate the case if, for instance, a sysadmin must intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you must use at least two separate accounts to get in touch with the client support staff and to actually administer the hosting space. Incessantly logging in and out of different accounts may often be a headache, not to mention the fact that it takes quite a bit of time for most web hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Hosting
Our shared hosting plans
come with an integrated ticketing system, which is an essential part of our in-house created Hepsia Control Panel. Unlike other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – payments, files, e-mails, tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of mouse clicks without signing out of your Control Panel. During the process, you can choose a category and our system will present you with a number of articles, which will give you more information and which may help you solve any particular problem even before you actually post a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting plans
, was designed with the notion that you should be able to manage everything connected to your account from one single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a question or bump into a challenge, you can get in touch with our customer care staff members instantaneously without having to log in to an entirely different admin dashboard. You can look through your files or check different settings within your account whilst posting a new ticket or reading the reply to an old one. In case you’ve got an abundance of tickets and you want to find a particular one, you can resort to the intelligent search box, which is available in the Help section. We guarantee that you will get an answer in no more than sixty minutes irrespective of the essence of your query or problem.