Installation and Troubleshooting
Find out more about the services provided by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
When you get your own web server, you shall have more liberty as to what you'll be able to install and run compared to a shared web hosting account. With a shared service, you've got access only to your own account, thus you aren't able to install server-side software. While this is not a concern for most script-driven programs, there are several which have specific requirements and need particular software to be present on the hosting server either for some additional features or for them to work at all. In the event that you have experience, you will not have any issues to run the machine, but if you don't, you may simply not have the knowledge to manage everything and use the script apps which you want. If that's the case, you can use our Installation & Troubleshooting upgrade, so our system admins can set up everything for you and help you with any issues that you may come across.
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Installation and Troubleshooting in Dedicated Servers
You can add the upgrade to any one of the
dedicated web hosting plans we offer at any time that you need it. If you need any custom work from our administrators as soon as your hosting server is prepared, you may acquire the upgrade during the hosting server signup procedure, or if you need something to be done later, you could add the upgrade from your billing Control Panel. The Installation & Troubleshooting service offers one hour of work from our admins on your machine, so in case you experience any difficulties to install a third-party piece of software or some application gives errors and doesn't work the way it should, our experts can assist you in a very timely manner. If a task takes less than sixty minutes, the remaining time shall be available for future tasks and you shall be able to see it within the billing area. This upgrade is suitable in the event that you do not have lots of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the thirty minutes custom work it features.