Being able to get in touch with your shared hosting supplier any time you have any type of questions or experience any issues is important and how quickly they'll reply and react is essential, in particular when your web site is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition an easy way to recognize actual suppliers from resellers. The latter typically answer only to e-mail messages or support tickets and you will have to wait for a whole day or maybe more so as to receive a reply. If the issue requires several responses, you'll end up losing several days so as to have a basic problem resolved. When you use a genuine and reliable hosting provider, you should be able to contact the support at any moment and receive a timely response whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
The customer and technical support services for all our shared hosting
packages are twenty-four-seven, which means that you can forget all about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an email message. If you currently have an account, you are able to open a support ticket on top of the other three methods of contact. You're able to choose the best way to contact us based on where you are or what device you use. We will help you for more or less any hosting-related question that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You're able to try out our support services even before you buy a semi-dedicated server
account from our company since we have phone and online chat support for billing, pre-sales and general questions. Our agents can assist you to find the perfect plan or offer you information about our servers, to verify whether the system requirements for your sites are met. In case you're an existing customer, you will also be able to contact us via email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that when you use these 2 ways of correspondence, you'll receive an answer within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even large ones, you can compare the response time since it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we provide feature 24/7 support via different means of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the packages or you have various billing or general questions, you can call one of the local numbers we have worldwide or you may use our live chat service and talk to a live representative. For strictly technical problems that require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to monitor a specific matter. The response time for them rarely exceeds 30 minutes, so you can forget all about waiting for an entire day so as to receive help. Our support service is available for any kind of server-related matters, including the pre-installed software. In case you need support for third-party applications, you can consider acquiring the Managed Services upgrade that we provide with all of the packages.