Regardless of the fact that the hosting service offered by the different companies appears identical, every provider has got a personalized platform with its own tweaks and ways to do certain procedures. That’s the reason why, an exhaustive knowledge base will be truly useful both for persons with zero practical experience and for technically seasoned users who will at some point learn how specific tasks are done, but will waste valuable time meanwhile. The aim of such a knowledge base is to help make the hosting service quick and easy to use, saving users time and energy. The end result is more pleased clients, since they can swiftly find the information they’re searching for, and significantly less work for the help desk support team representatives, because typically most of the enquiries and difficulties that customers have are already enumerated in the knowledge base. On the condition that the articles themselves are professionally written and cover more things, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you purchase a shared hosting plan through our company, you will be bestowed with access to our detailed online help documentation where you will find information about more or less everything connected with our hosting plans. The topics vary from how to set up an e-mail address on your feature phone, to how to do different things using an .htaccess config file. The articles are written in a simple-to-grasp manner and include thorough guidelines on how to execute a certain task inside your Hepsia hosting Control Panel. You can also find information that’s not directly connected to Hepsia, for instance one that concerns online apps on your personal computer. The whole archive of articles will be available in the Help section of the Control Panel, but those that are relevant to a given Control Panel section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you’ll be able to learn virtually everything related to your hosting account.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated hosting plans include extensive online documentation where you will find information on all the features that our custom-built Hepsia hosting Control Panel comes with, in addition to solutions to various questions and issues that you could confront. All configuration guides feature elaborate specifications, which suggests that you will not have to worry about overlooking something if you’re planning to export a MySQL database, for instance. The troubleshooting articles encompass a range of probable causes of particular problems and the solution for each of them, so in case you’re unable to send emails although you have the right outgoing mail server settings, for instance, you can swiftly discover what the reason for this could be and correct the problem with several mouse clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find applicable articles in each of its sections. If you desire to check out all help articles, you can use the Help menu, which is located in the top right-hand corner of the screen.